Refund Policy

Our policy regarding refunds and cancellations.

Refund Policy

Last updated: December 1, 2023

7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee on all our proxy plans. If you're not satisfied with our service for any reason, you can request a full refund within 7 days of your initial purchase.

Refund Eligibility

To be eligible for a refund:

Request must be made within 7 days of purchase
Service must not have been abused or used for prohibited activities
Data usage must not exceed 1GB for daily plans or 10GB for monthly/yearly plans
You must provide a valid reason for the refund request

Non-Refundable Situations

Refunds will not be provided in the following cases:

Requests made after 7 days of purchase
Excessive data usage beyond fair use policy
Violation of our terms of service
Custom or enterprise plans (negotiated separately)
Services that have been actively used for more than 24 hours

How to Request a Refund

To request a refund, please contact our support team through any of our contact methods with:

Your order details (email used for purchase)
Reason for the refund request
Any relevant information about the issue

Processing Time

Refunds are typically processed within 5-7 business days after approval. The refund will be issued to the original payment method used for the purchase.

Partial Refunds

In some cases, partial refunds may be granted at our discretion, such as:

Service issues that affected only part of your usage period
Partial service delivery
Pro-rated refunds for unused portions of service

Cancellation Policy

You may cancel your subscription at any time. Cancellations will take effect at the end of your current billing period. No refunds are provided for partial months of service.

Contact Information

For refund requests or questions about our refund policy, contact us at: